Privacy & Cookies Policy

Protecting your privacy is really important to us. Accordingly, we’re providing this Privacy and Cookies Policy to explain how we collect, use, disclose and manage your personal, company, financial and other information that you provide when you use https://dearjennystage.wpengine.com (the “Site”) and Programs, Products, Services or otherwise, as well as how we care for your privacy and protect such information.

This Privacy and Cookies Policy applies, without limitation, to any individual or entity that (i) uses the Website, (ii) uses our Programs, Products, Services (as defined in our Terms and Conditions), or (iii) otherwise provides any personal, company, financial or other information to us and doesn’t apply to any third-party websites, services or applications, even if they are accessible through our Site or Programs, Products, and Services. Also, please note that, unless we define a term in this Privacy Policy, all capitalized words used in this Privacy Policy have the same meanings as in our Web Terms of Use and Client Terms of Service.

WHEN YOU ACCESS OR USE THE WEBSITE, OR OTHERWISE PROVIDE ANY INFORMATION TO US, YOU AGREE TO THIS PRIVACY AND COOKIES POLICY, INCLUDING THE MANNER IN WHICH WE USE YOUR INFORMATION, WHETHER OR NOT YOU HAVE AN ACCOUNT WITH DEAR JENNY LLC. IF YOU DO NOT AGREE TO THIS PRIVACY AND COOKIES POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE TO THIS PRIVACY AND COOKIES POLICY, YOU MUST IMMEDIATELY STOP USING THE WEBSITE OR OTHERWISE PROVIDING ANY INFORMATION TO US.

How do we collect and use information?

Our primary goals in collecting information are to provide and improve our Site, Programs, Products, and Services, to administer your use of the Site, Programs, Products, and Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Website and Services.

We may collect and use information in one or more of the following ways:

- Through the completion of electronic forms found on the Site or on a third-party-hosted website, whether via computer or mobile device;

- Through the completion of paper forms provided to us;

- Through SMS (Short Message Service) messages sent via cell phone, or through e-mail and other communications;
- Through telephone calls made to us, or vice versa;

- Through surveys or other Site features;

- Through referring websites or third parties, including social media sites such as Facebook, Twitter, Tumblr, Instagram, Pinterest, YouTube, Google+ and others

- Through the maintenance and analysis of Website server logs;

- Via “cookies” (small text files placed by us on your computer(s)), single pixel GIF image files (also called “Web beacons”), Website server log analysis and other similar technological means;

- To improve customer service and help us more effectively respond to customer service requests and support;

- To personalize user experience, We may use information in the aggregate to understand how our Users as a group use the services, content and resources provided on our Site;

- To send Users information they agreed to receive about topics we think will be of interests to them;

- To process transactions, we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service;

- To improve our Site based on the information and feedback we receive from you;

- To send periodic emails to the Users email address provided for order processing, respond to inquiries and/or other requests and questions; and

- If Users opt-in to our mailing list, they will receive emails that may include, company news, updates, promotions, and other related service and product information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us to unsubscribe.

Customer Account Information. When you become a Customer we’ll collect certain information that can be used to identify you, such as your name, email address, home address, phone number(s), as well as driver’s license, passport, visa or other government-issued ID information (“Personally Identifiable Information” or “PII”). We may also collect certain information that is not PII because it cannot be used by itself to identify you, such as your age and your zip code. If you choose to provide us with information about your online social networking services accounts (“SNS Accounts”), we can use the generally-available application programming interfaces provided by such SNS Account providers in order to verify such SNS Accounts and indicate such accounts are “verified” on your Customer profile.

Website Comments. When you leave a comment on this website, you are giving implied consent for this comment and your information to appear on our website. In leaving a comment, your name and email address will not be shared with any third party. We may use your email address solely to respond to your comment. However, we are not liable or responsible for the actions of other individuals and the unauthorized use by such information that your voluntarily share.

Testimonials. If you choose to share a testimonial on this website, we will first obtain your written permission via email before including your name and testimonial on our website.

CAN-SPAM Compliance. To ensure compliance with the CAN-SPAM act, all emails from us will clearly state the sender of the email, as well as provide instructions on how to unsubscribe from our list, or contact us with any questions or concerns.

Lawful Grounds for Processing. In order to ensure compliance with the European Union’s General Data Protection Regulation (“GDPR”) we confirm we have lawful grounds for processing the information we collect from you. If you provide your personal information via our “contact us” page or send us any other form of electronic communication, we will process your data based upon our legitimate interest to respond to user or customer inquiries. If you elect to receive communication from us by “opting in” and provide us with your name and email address in exchange for a free resource or training, we will process your data for the purpose it was collected based on your affirmative consent to do so, and may periodically send you additional email marketing based upon our legitimate interest in marketing to those that have shown an interest in our products or services. We may also give you the option to be added to our email list, in order to receive our newsletter, information about our products and services, and other information we believe may be of interest to you based upon your decision to opt-in to one or more of our free resources, and will obtain your consent to do so. You may withdraw consent at any time by contacting us and requesting your information be edited, updated, or deleted. We do not collect any sensitive data, nor any information regarding criminal offenses or convictions.

Information Collected Using Cookies. We collect certain information through the use of “cookies,” which are small text files that are saved by your browser when you access our Website and Services. We may use both session cookies and persistent cookies to identify that you’ve logged in to the Website and Services and to tell us how and when you interact with our Website and Services. We may also use cookies to monitor aggregate usage and web traffic routing on our Website and Services and to customize and improve our Website and Services. Unlike persistent cookies, session cookies are deleted when you log off from the Website and Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don’t accept cookies, you may not be able to access all portions or features of the Website and Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own cookies on your browser. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties.

Information Collected Using Tracking Pixels. We employ a software technology called tracking pixels (a/k/a web beacons/web bugs/clear gifs) that enables us to better manage the content on the Website by informing us what content is effective. Tracking pixels are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of visitors to a website. In contrast to cookies, which are stored on a user’s computer hard drive, tracking pixels are embedded invisibly on website pages and are about the size of the period at the end of a sentence. We do not tie the information gathered by tracking pixels to your personally identifiable information. We use tracking pixels in our HTML-based e-mails to let us know which e-mails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these e-mails, please see the “Opting Out” section of this Privacy Policy below.

Information Related to Log Data. Our servers automatically record certain information about how Guests and Customers (either, a “User”) use our Website and Services (we refer to this information as “Log Data”) holders. Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Website and Services, the pages or features of our Website and Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Website and Services that a User clicked on and other statistics. We use this information to administer the Website and Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Website and Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.

Location Information. We collect and store information about where you are located by utilizing your IP address or accessing the GPS information available through your mobile device. We collect this information for various purposes—including to provide you with customer support, to send you promotions and offers, to enhance our Services and for our internal business purposes.

What Information Do We Share With Third Parties?

Information Shared with Our Services Providers. We may engage third party service providers to work with us to administer and provide the Services. For example, we use Stripe as our third-party payment processing provider. We use Acquity as our third-party scheduling system. These third-party services providers have access to your PII only for the purpose of performing services on our behalf.

Information Disclosed in Connection with Business Transactions. Information that we collect from our Users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others. It is our policy to protect you from having your privacy violated through abuse of the legal systems, whether by individuals, entities or government and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, we reserve the right to disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary: (i) to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests, including subpoenas, warrants or court orders; (ii) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (iv) to prevent or stop activity we consider to be illegal or unethical.

The Security of Your Information

We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Links to Other Sites

Our Website and Services may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party’s privacy policy. Our Privacy Policy does not apply to such websites or services and we’re not responsible for the content, privacy or security practices and policies of those websites or services. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.

Modifying Your Information

You have the right to update, edit, or delete your information from our database. You may “unsubscribe” from our list at any time, by clicking the “unsubscribe” button at the bottom of any email we send you from our list. Should you wish to request access to information that Dear Jenny Media LLC has about you, correct or edit any information, or unsubscribe from our email list, and/or remove or delete your information from our database, you also have the option to do so at any time, free of charge, by reaching out to us at hello@dearjenny.co.

You can also access and modify the PII associated with your Account by navigating to your profile or Account Settings page on the Site or the App. If you want us to delete your Account, you can navigate to the Account Settings page on the Site or the App and choose “Remove Account.” Some of your information may remain in archived/backup copies for our records or as otherwise required by law; additionally, we will retain your PII for a reasonable period of time in order to enable you to easily reactivate your Account in the future.

Our Policy Toward Children

Our Content, Site and Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible. If you are under the age of 18 or otherwise not of legal age to form a binding contract in your place of residence, you must have your parent or legal guardian’s permission to use the Site.

Changes to Privacy Policy

Any information that we collect is subject to the privacy policy in effect at the time such information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of such changes by posting them on the Services or by sending you an email or other notification, and we’ll indicate when such changes will become effective.

Questions?

If you have any questions or comments about our Privacy and Cookies Policy, please email us at hello@dearjenny.co.

Effective as of October 25, 2018